Casa Di Stone is committed to protecting the privacy of all our customers.
Please read the following Privacy Policy to understand how we collect, use, and protect your personal information. This policy applies to all online and offline customers, including those who interact with us via our website, email, phone, or other communication methods.
By registering, placing an order, or using our services through our website, app, or over the phone, you consent to the collection, use, and transfer of your information under the terms of this policy.
1. Information We Collect
When you visit, register, or place an order with Casa Di Stone, we may collect the following information:
- Your name, contact details (email, phone number, address)
- Payment details, including credit or debit card information (processed securely)
- Details of your website usage and browsing activity
- Information from messages you post on our website, emails, or letters you send us
- Call recordings (incoming and outgoing) for customer service and staff training purposes
2. How We Use Your Information
Your information enables us to:
- Provide access to our website and services
- Process orders, payments, and deliveries
- Contact you regarding your orders, updates, or customer support queries
- Improve and develop our website, products, and customer services
- Notify you about important changes to our services
- Conduct customer feedback surveys to enhance your experience
Where you have given consent, we may also:
- Inform you via email about our products, promotions, or offers
- Share information with trusted third-party service providers who assist us in fulfilling orders and services
You can opt-out of marketing communications at any time by contacting us at customerservice@CasaDiStone.com.
3. Disclosure of Your Information
Your personal information may be accessed by or shared with trusted third parties who:
- Process orders, payments, and deliveries on our behalf
- Provide customer support services
- Help us analyse website usage for business improvements
These third parties may be located outside the UK and European Economic Area (EEA). However, we take appropriate measures to ensure your data is handled securely and in accordance with this policy.
We do not sell or distribute your personal data without your consent unless:
- Required by law or to comply with legal obligations
- Our company undergoes a merger, sale, or acquisition, in which case your data may be transferred to new business owners
4. Cookies & Tracking
Cookies are small data files stored on your computer to improve your browsing experience. These help us:
- Remember your preferences and saved items
- Improve website functionality and performance
- Analyse visitor activity to enhance our services
You can manage or disable cookies through your browser settings. Please see our Cookie Policy for more details.
5. Security & Data Retention
We implement strict security measures to protect your personal information from:
- Unauthorised access or disclosure
- Loss, destruction, or alteration
- Unlawful processing
Your data is retained only for as long as necessary to fulfill business and legal obligations.
6. Accessing & Updating Your Information
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct, update, or delete any incorrect information
To request access, please contact customerservice@CasaDiStone.com. We may charge a small administrative fee to process such requests.
7. Changes to This Privacy Policy
Any updates to this policy will be:
-
Published on our website
- Communicated via email (where applicable)
We encourage customers to review this policy regularly for any changes.
8. Contact Us
For any comments, queries, or concerns regarding your personal data, please contact:
Email: customerservice@CasaDiStone.com
Phone: 020 7870 8227
Thank you for choosing Casa Di Stone. We are committed to protecting your privacy while providing you with the best experience.