At Casa Di Stone, we take pride in providing high-quality, luxury bathroom products that are built to last. Our commitment to craftsmanship and durability allows us to offer comprehensive guarantees across our product range, ensuring peace of mind with every purchase.
Our Guarantees
- We offer a lifetime guarantee on our Auralith™ Stone products, as well as extended guarantees on other materials and components. Below is a breakdown of our product guarantees:
- Auralith™ Stone Products – Lifetime Guarantee
- Brassware (Taps, Showers, Accessories) – 15-Year Guarantee
- Marble Products – 10-Year Guarantee
- Wood & Timber Products – 5-Year Guarantee
- Electrics (LED Mirrors, Heated Elements, etc.) – 2-Year Guarantee
- Waste Systems & Plumbing Components – 2-Year Guarantee
- Hardware & Fittings – 5-Year Guarantee
Guarantee Registration
To activate your guarantee, please complete our online guarantee registration form. Retaining proof of purchase is essential, as we will require these details if your item needs to be repaired or replaced under warranty.
What is Covered?
Our guarantees cover manufacturing defects, structural integrity, and material consistency under normal domestic use. This means that your product is protected against faults in workmanship and materials for the duration of the guarantee period.
What is Not Covered?
- Damage caused by misuse, neglect, or impact damage
- Improper installation not carried out by a qualified professional
- Failure to follow cleaning and maintenance guidelines
- Limescale build-up, corrosion, mould, or mildew caused by improper maintenance
- Normal wear and tear, surface scratches, or discoloration over time
- Modifications, repairs, or alterations carried out by unauthorised persons
- Commercial or non-domestic use
Making a Warranty Claim
If you experience an issue with your product that you believe falls under our guarantee, please contact us at Customerservice@CasaDiStone.com with the following:
Once we have received and reviewed your claim, we will assess whether the item qualifies for repair, replacement, or refund based on the terms of the guarantee. Claims will be processed within 14 working days of submission.
Why Choose Casa Di Stone?
We are confident that our products will provide long-lasting durability and timeless design. Our guarantees reflect our commitment to quality and our assurance that every Casa Di Stone product is luxury built to last.
For further details, or to register your guarantee, please visit our website or contact us directly.
Email: Customerservice@CasaDiStone.com
Phone: 020 7870 8227