At Casa Di Stone, we recognise that the timely and secure delivery of your luxury bathroom products is essential to ensuring your project runs smoothly. To uphold our high standards, we collaborate with premium delivery partners, ensuring that every order across the UK and internationally is handled with the utmost care. Our commitment is to provide a seamless and efficient delivery experience for all our customers.
If you are ordering multiple products, only one delivery charge will apply (the highest amount of the combined items).
You can track your order’s progress via tracking portal link. Tracking will become active within 48 hours after dispatch confirmation.
DELIVERY COSTS
MAINLAND UK
- Small Deliveries (Taps, Showers, Accessories) – £9.95
- Medium Pallet Deliveries (Vanity Units, Basins, Shower Trays) – £40
- Large Pallet Deliveries (Freestanding Baths) – £96
SCOTTISH HIGHLANDS
- Small Deliveries – £19.95
- Medium Pallet Deliveries – £75
- Large Pallet Deliveries – £145
NORTHERN IRELAND
- Small Deliveries – £19.95
- Medium Pallet Deliveries – £145
- Large Pallet Deliveries – £275
REPUBLIC OF IRELAND (ROI)
- Small Deliveries – £25
- Medium Pallet Deliveries – £275
- Large Pallet Deliveries – £375
ISLE OF MAN, ISLE OF WIGHT & CHANNEL ISLANDS
- Small Deliveries – £25
- Medium Pallet Deliveries – £195
- Large Pallet Deliveries – £325
For Jersey and Guernsey, please contact us for an accurate quote.
INTERNATIONAL DELIVERY
For deliveries outside the UK, costs and timeframes will vary. To receive an accurate quote and estimated delivery timeframe, please contact our team at Customerservice@CasaDiStone.com or 020 7870 8227
Customers outside the UK are responsible for any import duties, VAT, or local taxes. These charges are not included in our delivery costs.
DELIVERY TIMEFRAMES
Type of Delivery In Stock Items
Small Parcel Deliveries. 3-5 working days
Pallet Deliveries 7-10 working days
EU Deliveries 10-14 working days
For orders containing items with longer lead times, additional time will be required. Please check your order confirmation for details.
Once your order is ready for dispatch, our courier will contact you to arrange a suitable delivery date.
If your order was confirmed as in stock at the time of purchase and has not arrived within the expected timeframe, please contact us at Customerservice@CasaDiStone.com.
PALLET DELIVERIES
Important Delivery Information
Our pallet deliveries are managed by specialist couriers. Please ensure you have checked the following:
- Access Requirements: Notify us of any access restrictions to your property in advance.
- Kerbside Delivery: Pallet deliveries are to kerbside locations only. Couriers are not permitted to enter your property.
- Vehicle Access: Delivery vehicles may range from 7.5 to 18 tonnes. Ensure your property allows sufficient space.
- Surface Conditions: Pallets can only be delivered to areas with solid, flat ground. Couriers cannot deliver on steep inclines, loose gravel, grass, steps, or uneven surfaces.
- Delivery Windows: Pallet deliveries operate Monday to Friday between 8:00 AM and 7:00 PM. Specific time slots cannot be guaranteed.
- If a delivery attempt fails due to restricted access, an incorrect address, or no one being present to accept the order, re-delivery fees will apply. If the item is returned to us due to failed delivery, additional storage or re-delivery charges may be incurred.
SMALL PARCEL DELIVERIES
Our small parcel deliveries (e.g., taps, showers, accessories) are handled by DPD or Royal Mail.
- Estimated delivery time: 3-5 working days
- You will receive a tracking notification via SMS or email
- Deliveries occur Monday to Friday between 8 AM and 7 PM
- If you are unavailable, please contact the courier directly to reschedule
DELIVERY INSPECTIONS & DAMAGES
Upon receiving your order:
- Check all items immediately upon delivery.
- If any damage is visible, report it to the driver and note it on the delivery paperwork.
- For concealed damages, report them within 48 hours by emailing Customerservice@CasaDiStone.com with:
- Order number
- Photographic evidence of the damage
- A description of the issue
Failure to report damages within 48 hours may affect your claim.
PLANNING YOUR INSTALLATION
To ensure a seamless process, we recommend you Do not schedule your installers until you have received and inspected your entire order. Casa Di Stone is not responsible for any costs related to missed or delayed installations due to late or damaged deliveries. If you are not ready to take immediate delivery, we offer the option to hold your order until you are ready.
CONTACT US REGARDING DELIVERY
If you have any questions or require further information regarding your delivery, please contact Casa Di Stone on 020 7870 8227 or email us at Customerservice@CasaDiStone.com. When contacting us, please provide your postcode or order number to assist with your inquiry.